PhilippinesPrimasiana

Samsung Customer Service Centers

At our Samsung Authorized Customer Service Centers, our Samsung-certified pros use only genuine Samsung parts to ensure your phone gets back to factory condition. From cracked displays to mechanical failures, such as button, battery or storage problems, Samsung Authorized Service Centers are the local option for fast, quality repairs you can trust and rely on.

Bring in for repair (Walk-In Service)

Find a local Samsung Authorised Customer Service Centers manage by Primasiana Philippines and schedule your visit today. From cracked screens to transferring data, our techs are ready to help. It is recommended to schedule an appointment, as walk-ins are handled on a first-come-first-served basis. Your scheduled visit will take less time and your repair will generally take less than 2 hours.

Samsung Customer Service Center – Lipa, Batangas

Unit 121 2F Robinsons Place Lipa, J.P. Laurel Highway, Mataas Na Lupa, Lipa City Batangas

Samsung Customer Service Center – Festival Mall

Level 2 DG1-9 Festival Supermall Filinvest City Alabang , Muntinlupa City

Samsung Collection Point (CRC) – Makati

3/F Unit 305, The Atrium of Makati Building, Makati Avenue, Makati City

Western Digital (WD) RMA Centers

If you want to claim your Hard Disk / SSD or any products from Western Digital, you should visit us! We are Authorized Western Digital RMA Center. You can walk in here or send by expedition then we will send it back to you.

Check your product’s warranty status

Before you tread on to claiming your warranty, first check if it still has one. To do so you can go to this link, enter your product details, hit the submit button and check your product’s warranty status. You can check it here :

Check Warranty

If your product is still under warranty, it will display “In Limited Warranty” under Status

Process to claim the warranty replacement

Register #1

Go to WD support portal support.wdc.com and sign in or register an account if you don’t have one.

Fill data #2

1. Choose “product replacement” under my support tag
2. Sign in / click create an account

Set address #3

3. Click “Register your product” under Product Support
4. “Create an RMA” under Product Support
5. Add new address
6. Select the product which would like to RMA, then choose the selected address and input reason of return
7. Submit

https://support-en.wd.com/

Filling the data

Ready to shipment

Once you get the RMA number the next step is to send your product in to Western Digital (WD RMA Center) manage by Primasiana, Phils. You can either print and fill up the form provided and ship your product back to Western Digital RMA Centers, or you can bring the defected product personally to our center:

Address :

Primasiana Western Digital (WD) RMA Center

3rd floor unit 305 The Atrium of Makati Building, Makati Avenue, Makati City, Philippines

Seagate Care RMA Centers

If you want to claim your Hard Disk / SSD or any products from Seagate, you should visit us! We are Authorized Seagate RMA Center. You can walk in here or send by expedition then we will send it back to you.

Process to get warranty support & claim the warranty replacement for your defective hard drive

Check warranty #1

First check if your hard drive is still under warranty.
https://www.seagate.com/ support/warranty-and-replacements/

Checking #2

1. The hard drive has not failed Seagate's Visual Mechanical Inspection (VMI) criteria or drive has shown evidence of being opened or tampered.
2. The product has not failed the SeaTools test (if applicable)
3. If you purchased the hard drive from an authorised Seagate distributor/reseller, you will see the warranty period and the name of the authorised distributor

For PC / Laptop

5. If you purchased your PC/laptop from an OEM, you may return the PC/laptop to the OEM for replacement of the hard drive.

seagate.com/support/

Checking process

Laptop / PC

Once you get the RMA number the next step is to send your product in to Seagate Care (SeaCare) manage by Primasiana, Phils. You can either print and fill up the form provided and ship your product back to Seagate Care RMA Centers, or you can bring the defected product personally to our center.